Customer Service Coordinator
3 weeks ago
Job Summary:
We are seeking a skilled Customer Service Coordinator to join our team at the City of Amarillo, Texas. In this role, you will provide exceptional customer service, respond to inquiries, and resolve issues in a professional and courteous manner. You will also answer incoming phone calls, route them to the appropriate division or agency, and handle money for copies of reports.
Responsibilities:
- Provide customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
- Answer incoming phone calls, route them to the appropriate division or agency, and handle money for copies of reports.
- Scan various documents into the computer system, maintaining accurate and up-to-date records.
- Perform other job-related duties as assigned by management.
Requirements:
- High school graduate or equivalent required; college education or courses preferred.
- Six months experience dealing with the public and operating a PC; knowledge of office procedures and ability to scan documents essential.
- Ability to type 20 wpm, operate a keyboard or calculator, and work independently with minimal supervision.
- Must be able to pass NCIC/TCIC, CJIS requirements, training, and testing within 6 months of being hired.
- Prior administrative experience with a law enforcement agency or similar setting a plus.
Benefits:
The City of Amarillo offers a competitive salary of $12 per hour, based on local market rates and industry standards. Additionally, employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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