Pet Care Coordinator

2 weeks ago

Boynton Beach, Florida, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring exceptional client care and maximizing the productivity of our veterinary medical team. This role requires strong communication and organizational skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements
  • Leadership skills
  • Customer focus
  • Peer relationships
  • Integrity and trust
  • Action-oriented
  • Listening skills
  • Functional skills in preventative care and OWPs
  • Communication skills
  • Client service skills
  • Priority setting
  • Time management
Capabilities and Experience
  • Ability to multitask and manage multiple tasks at one time
  • Strong communication and organizational skills
  • Ability to identify, analyze, and solve problems
  • Intellectual ability to accurately and consistently follow instructions
  • Mathematical ability to add, subtract, multiply

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