IT Support Specialist

3 weeks ago


Crawfordsville, Iowa, United States Southmont Schools Full time
Job Summary

The District Technology Support Professional will function as part of the district technology services department, reporting to the Director of Technology. This role will serve as the primary point of contact for staff in the buildings for Tier I technology-based needs. The support technician will work closely with the technology team to provide reliable systems, solutions to technical issues, and growth of technology at Southmont Schools.

Key Responsibilities
  • Provide direct hardware and software support to end users of Microsoft Windows and Google Chromebooks.
  • Collaborate with classroom teachers concerning electronic testing and help them with the testing technology.
  • Collaborate with the technology team to support the learning environment and maintain a high quality of service.
  • Distribute, troubleshoot, schedule, repair, and maintain corporation owned staff and student devices according to all district, department, and school policies and procedures.
  • Maintain proper paperwork and documentation associated with the collections, distribution, return, repair, and loss of devices.
  • Provide support for audio/video systems.
  • Address Tier I tech support requests.
  • Work with students and staff to enable efficiency and knowledge with district technology.
Additional Duties

Performs other related tasks as assigned by the Technology Director and other central office administrators as designated by the Superintendent.

Requirements
  • Knowledge and/or experience with Microsoft Windows Operating Systems and Microsoft Office Suite Products.
  • Knowledge and/or experience with Google.
  • Knowledge and/or experience with Chromebooks.
  • Knowledge and/or experience with projectors and large screens displays audio video stems and the associated cabling.
  • Exceptional Communication and Customer Service Skills.
  • Enthusiasm for working with and supporting students & staff.
  • Ability to maintain confidentiality of students and information regarding students.
  • Ability to troubleshoot difficult situations and develop a network of support when needed.
  • Willingness to work outside regular schedule as necessary for special projects events.
  • Eagerness and willingness to learn and grow in all areas of technology and technology support.


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