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Custom Tailoring Manager, West Coast
2 months ago
About Us:
"Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth."
– Brunello Cucinelli
Brunello Cucinelli, established in 1978 by the renowned designer and entrepreneur, is a prestigious Italian brand operating in the luxury sector, focusing on cashmere and high-end casual wear. Our creations are a harmonious blend of industrial precision and artisanal craftsmanship, designed to endure through time. The global allure of our products stems from the meticulous selection of materials and a relentless pursuit of quality and creativity at every stage of production. Today, Brunello Cucinelli embodies a profound appreciation for manual skills, craftsmanship, and the exclusivity of its collections, which are the purest expressions of humanity and creativity.
Your Role:
The Made to Measure Manager (Sartoria Solomeo) at Brunello Cucinelli provides exceptional and tailored service to both prospective and existing clientele. This position plays a vital role in the overall success of the business by delivering specialized support and training to our retail teams and multibrand partners. The Made to Measure Manager is instrumental in driving the success of the MTM division, enhancing customer experience and loyalty, while acting as a brand ambassador and promoting the Humanistic philosophy of Solomeo.
Key Responsibilities:
- Expand the Made to Measure business by supporting initiatives and growth across retail channels, cultivating relationships with clients, and collaborating with Client Advisors in stores and multibrand accounts.
- Maintain all standards of the Made to Measure Business, including visual presentation and service excellence.
- Consistently showcase product knowledge to boost sales and utilize company resources to deepen understanding of the product range.
- Provide training, guidance, and mentorship to MTM Specialists in each location, ensuring they have the necessary tools to create memorable customer experiences and inspire repeat visits.
- Assist with seasonal preparations, including organizing swatch books and promotional materials.
- Prepare and support store teams for MTM/VIP events, including trunk shows.
- Collaborate with corporate partners in Marketing, logistics, and visual merchandising to ensure the success of the MTM business.
- Help retail locations proactively address customer concerns by finding meaningful resolutions and delivering exceptional customer service.
- Act as a brand ambassador, embodying the brand's aesthetic and philosophy.
- Under the guidance of the local Head of Sartoria Solomeo, complete additional operational objectives.
- Utilize business acumen to assess the health of the business, identifying opportunities and successes.
- Gather, organize, and relay customer feedback about products to the local Head of Sartoria Solomeo to meet customer expectations.
- Foster teamwork and commitment within the team to achieve goals, celebrating accomplishments and sharing credit with others.
Qualifications:
- Strong affinity for the Brunello Cucinelli brand and its philosophy.
- High School Diploma required.
- Extensive experience in retail and multi-brand brand ambassadorship.
- 3-5+ years of experience with Made to Measure products and custom tailoring.
- Exceptional customer service and networking skills, with the ability to develop client relationships.
- Willingness to travel up to 50% of the time.
- Strong verbal and written communication skills.
- Proficient in POS systems and Microsoft Office Suite, including Outlook and Excel.
- Ability to stand for extended periods and lift up to 40 pounds without assistance.
- Flexible schedule availability, including nights and weekends.
- Strong organizational skills to prioritize multiple projects effectively.
- Collaborative team player who thrives in a relationship-driven environment.
- Adaptable and comfortable with change.
- Positive attitude towards problem-solving.
- Open to feedback and diverse perspectives while maintaining confident direction.
- Passionate, driven, and motivated by product excellence.
EEOC
Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
