Sales Support Specialist
3 weeks ago
We are seeking a highly skilled Inside Sales Coordinator to join our team at Precision Machinery Systems, LLC. The ideal candidate will have excellent communication skills, be able to build rapport with clients, and possess a positive and professional demeanor.
About the Role:
- This is a full-time position that requires strong computer skills, including Microsoft Word, Excel, and Teams.
- The successful candidate will have previous experience in customer service, sales, or related fields, and be able to prioritize and multitask effectively.
- You will be responsible for providing product and service information to customers, responding to their inquiries in a timely and professional manner, and resolving technical issues.
Responsibilities:
- Respond to customers via phone and email, providing solutions and educating them on our products and services.
- Troubleshoot and resolve product issues and customer concerns efficiently.
- Create quotes for products and services based on customer needs and preferences.
- Accept and process incoming purchase orders, ensuring accuracy and timeliness.
- Coordinate customer shipments through various modes, including parcel, LTL, and FTL.
- Identify potential new customers through incoming communications and outreach efforts.
- Develop and maintain a knowledge base of our evolving products and services.
Requirements:
- Previous experience in customer service, sales, or related fields.
- Ability to build rapport with clients, provide excellent written and verbal communication skills, and possess a positive and professional demeanor.
- Strong computer skills, including Microsoft Word, Excel, and Teams, as well as experience with QuickBooks.
- Ability to sell and cross-sell our products and services effectively.
What We Offer:
- A competitive salary of $55,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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