Homeless Diversion Specialist

5 days ago


Westport, Connecticut, United States Homes With Hope Full time
About the Role

Are you passionate about helping individuals and families prevent homelessness? We are seeking a highly motivated and creative problem-solver to join our team as a Homeless Diversion Specialist.

Job Summary

This is a community-based position that will provide support during times of crisis, engagement with the homeless response system, and assistance in returning to permanent housing. The successful candidate will have a strong understanding of issues related to homelessness, effective intervention techniques, and basic knowledge of mental health and substance abuse issues.

Main Responsibilities
  • Conduct initial triage and problem-solving appointments with clients entering the Coordinated Access Network (CAN)
  • Assess clients' needs related to housing security and stability
  • Engage clients in creative problem-solving to identify and secure safe, viable housing opportunities outside of the homeless system
  • Assist clients in meeting basic needs, including food, clothing, and hygiene
  • Work with households to collect personal identification and documentation, and upload them into the CT Homeless Management Information System (HMIS)
  • Ensure clients are referred to and successfully linked to all appropriate resources as quickly as possible
  • Proactively form linkages with community providers, including emergency shelter, transitional housing, and domestic violence shelters
  • Collaborate with the CAN staff, Navigator Team Leader, and participating members of Opening Doors Fairfield County
Qualifications
  • Bachelor's degree, three years of experience providing homeless services, or shared lived experience preferred
  • Highly motivated, creative problem-solver
  • Knowledge of issues related to homelessness, effective intervention techniques, and basic understanding of mental health and substance abuse issues
  • Project a professional demeanor and exercise mature judgment
  • Strong organization skills and ability to coordinate multiple tasks simultaneously
  • Excellent written and verbal communication skills, including telephone communication
What We Offer

We offer a competitive salary of $45,000 per year, commensurate with experience, and a comprehensive benefits package.



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