Customer Experience Specialist

5 days ago


Westport, Connecticut, United States MARINE LAYER PBC Full time
Job Description

We are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team at Marine Layer PBC. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to a positive and inclusive work environment.

About the Role:

  • Customer Experience: You will be the face of Marine Layer, providing top-notch service to customers, answering their questions, and making product recommendations that meet their needs.
  • Visual and Business Operations: You will receive comprehensive training on our products, processes, and systems, enabling you to effectively manage visual merchandising, inventory, and sales operations.
  • Team Player: As a valued member of our team, you will collaborate with colleagues to achieve sales goals, resolve customer issues, and maintain a clean and organized store environment.

Qualifications:

  • An Authentic Brand Advocate: You should have a genuine passion for Marine Layer's brand values, products, and mission.
  • A Strong Interest in Apparel: With a keen eye for fashion and clothing as a form of self-expression, you will help customers find the perfect items that fit their style and preferences.
  • Desire to Work in a Start-up Environment: You should thrive in a fast-paced, dynamic setting where creativity, adaptability, and teamwork are essential.
  • Culture Fit: Our close-knit team is looking for someone who shares our enthusiasm, work ethic, and commitment to excellence.

Benefits:

  • Competitive Salary: $45,000 - $55,000 per year (estimated based on location and experience)
  • Clothing Allowance and Generous Discount: Enjoy perks like free merchandise, discounts on purchases, and opportunities to enhance your wardrobe.
  • Paid Time Off: Take breaks when you need them, knowing you'll return refreshed and ready to deliver outstanding results.
  • Health, Vision, and Dental Insurance: We invest in your well-being, offering comprehensive benefits to support your physical and mental health.
  • 401(k) with Matching: Plan for your future, knowing we'll match your contributions up to a certain percentage.
  • Flexible Spending Accounts: Set aside funds for healthcare expenses, childcare, or other qualifying costs.
  • Parental Leave: Enjoy generous paid leave to care for your new additions or loved ones.

About Us:

Marine Layer PBC is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and orientations. If you're passionate about delivering exceptional customer experiences and growing with our dynamic team, apply now



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