Field Service Technician
1 day ago
We are seeking a highly skilled Field Service Technician to join our team at Filtration Automation LLC. As a key member of our service team, you will be responsible for providing exceptional service and support to our customers, resolving issues quickly and efficiently, and maintaining a professional and courteous attitude.
Key Responsibilities- Act as the lead and first line of communication on all service-related phone calls, treating all customers with respect and courtesy while resolving their issue.
- Provide professional assistance, support, and service when on-site at a customer's facility, remembering that each customer is valuable to our business.
- Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that Filtration Automation can fulfill all their needs.
- Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.
- Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all of their issues have been fully resolved.
- Strong background in electrical, with knowledge of 480V & 24V systems.
- Ability to read and follow electrical schematics and or blueprints.
- Ability to troubleshoot electrical and mechanical issues with minimal help.
- Experience in leading improvement efforts in reliability, predictive and preventive maintenance.
- Experience routinely utilizing root cause analysis or other similar problem-solving tools.
- 401(k) matching
- Dental insurance
- Health insurance
- Company-paid life insurance
- Paid time off
- Vision insurance
Filtration Automation LLC is an equal-opportunity employer committed to hiring diverse employees. We do not discriminate against any employee regardless of race, age, sex, origin, or disability. All qualified candidates are welcome.
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