Customer Service Representative

5 days ago


Clackamas, Oregon, United States Enterprise Holdings Full time
Enterprise Holdings: Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to internal and external customers, primarily face-to-face, supporting their branch and rental needs.

This is a part-time position located at 1475 Powell Blvd, Gresham, OR 97030, with a salary of $17 per hour. The schedule includes Monday, Wednesday, Friday from 8am-3:30pm.

The successful candidate will have the opportunity to gain knowledge through local training and hands-on experience, providing administrative support, servicing customers, and acting as a rental back-up in a large home city branch or airport location.

Responsibilities:

  • Taking incoming calls for reservations, rate quotes, general questions, and answers
  • Providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
  • Managing outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
  • Assisting customers and assessing their rental needs in person and over the phone
  • Meeting and greeting customers in a friendly and timely manner
  • Providing directions and general assistance
  • Processing returns, check-ins, and exit kiosk transactions
  • Effectively marketing the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
  • Understanding and communicating rental terms and conditions, vehicle features, and other services
  • Selling optional protection products, upgrades, fuel options, and other additional equipment
  • Notifying management of any known vehicle problems and required vehicle maintenance
  • Cleaning vehicle interiors and exteriors by hand or operating washing equipment when needed
  • Performing various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, processing customer billing
  • Performing miscellaneous and backup duties as assigned


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