Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to internal and external customers, primarily face-to-face, supporting their branch and rental needs.
This is a part-time position located at 1475 Powell Blvd, Gresham, OR 97030, with a salary of $17 per hour. The schedule includes Monday, Wednesday, Friday from 8am-3:30pm.
The successful candidate will have the opportunity to gain knowledge through local training and hands-on experience, providing administrative support, servicing customers, and acting as a rental back-up in a large home city branch or airport location.
Responsibilities:
- Taking incoming calls for reservations, rate quotes, general questions, and answers
- Providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
- Managing outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
- Assisting customers and assessing their rental needs in person and over the phone
- Meeting and greeting customers in a friendly and timely manner
- Providing directions and general assistance
- Processing returns, check-ins, and exit kiosk transactions
- Effectively marketing the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
- Understanding and communicating rental terms and conditions, vehicle features, and other services
- Selling optional protection products, upgrades, fuel options, and other additional equipment
- Notifying management of any known vehicle problems and required vehicle maintenance
- Cleaning vehicle interiors and exteriors by hand or operating washing equipment when needed
- Performing various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, processing customer billing
- Performing miscellaneous and backup duties as assigned
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