Customer Service Representative Expert
5 days ago
The Job Description for this position includes assisting internal and external customers face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This is a part-time position that pays $17/hour. The schedule is Monday, Wednesday, Friday from 8am-3:30pm. Additional details on benefits are available at https://careers.enterprise.com/rewards-and-benefits.
Responsibilities:
- Take incoming calls, reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assist to assess condition of rental upon return.
- Process returns, check-ins and exit kiosk transactions.
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features and other services.
- May sell optional protection products, upgrades, fuel options and other additional equipment.
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
- Perform miscellaneous and backup duties job-related duties as assigned.
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