Customer Service Representative Expert

5 days ago


Clackamas, Oregon, United States Enterprise Holdings Full time
Company Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. It has been frequently named one of the top places to work. The company is the largest and fastest growing privately owned automotive rental and leasing company in North America.

The Job Description for this position includes assisting internal and external customers face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This is a part-time position that pays $17/hour. The schedule is Monday, Wednesday, Friday from 8am-3:30pm. Additional details on benefits are available at https://careers.enterprise.com/rewards-and-benefits.

Responsibilities:
  • Take incoming calls, reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist to assess condition of rental upon return.
  • Process returns, check-ins and exit kiosk transactions.
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features and other services.
  • May sell optional protection products, upgrades, fuel options and other additional equipment.
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.


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