Intake Specialist, Case Management Professional
8 hours ago
RiseBoro Community Partnership is seeking a highly motivated and detail-oriented Intake Specialist to join our team. As an Intake Specialist, you will be responsible for conducting in-depth interviews with callers interested in receiving Case Management, Meals on Wheels, Home Care, and/or Housekeeping Services funded by the Department for the Aging.
Key Responsibilities- Complete Intake information in DFTA's client tracking system within DFTA timeframes
- Screen potential clients for services using a strength-based approach
- Maintain accurate written records of phone calls related to prospective intakes
- Refer to appropriate agencies in the community that might be able to assist the prospective client if they are not eligible for DFTA funded services
- Keep records of all contact with clients, including case files, and unit entries in the computerized client database
- Initiate referrals to and coordinate activities with the homebound meal and homecare agencies
- Attend training as required including mandatory DFTA training
- Perform related duties as required by the Case Management Supervisor and/or Program Director
- Two (2) years of experience in providing EISEP case management or social services to older adults is preferred
- Familiarity with entitlements, benefits, and procedures for applications; experience providing these services for elderly clients preferred
- Ability to work remotely if necessary
- Excellent communication skills (oral and written)
- Excellent customer service skills
- Commitment to RiseBoro's mission, vision, and values
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
- Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
- Bilingual: Spanish & English required
RiseBoro is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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