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Customer Support Specialist

2 months ago

Fort Lauderdale, Florida, United States Maverc Technologies Full time
Job Title: Customer Support Technician

Maverc Technologies is seeking a skilled Customer Support Technician to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers.

Key Responsibilities:
  • Provide technical advice and guidance to customers on hardware and software products.
  • Troubleshoot and resolve routine technical service and equipment problems.
  • Perform root cause analysis and develop checklists for typical problems.
  • Recommend procedures and controls for problem prevention.
  • Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
  • Work in a team setting, sharing information and assisting others with calls.
Additional Responsibilities:
  • Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques.
  • Provide high-level customer service by providing status and information to the customer.
  • Assign service desk tickets to the appropriate technician or group for proper resolution and ensure all Service Level Agreements are met in a timely manner.
  • Perform advanced troubleshooting to determine the cause of the problem.
  • Install, configure, and provide user support of personal computers and peripheral equipment.
  • Work with staff on issues outside their areas of responsibility as needed.
  • Provide hardware and software technical training and professional development for other technicians as needed or assigned.
  • Provide support and troubleshooting for networked devices with other technicians as needed or assigned.
Requirements:
  • 2-4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/troubleshooting skills.
  • Exceptionally self-motivated and directed.
  • Excellent interpersonal skills.
  • Ability to write technical documentation.
Education:

Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.