Customer Service Representative II

3 days ago


Arcadia, California, United States HR Pals Full time
Job Title: Customer Service Representative II

The estimated annual salary for this role is approximately $45,000-$55,000 depending on location and experience.

About the Role:
This position provides exceptional customer service to members by assisting with various financial services including account maintenance, deposits, withdrawals, and loan inquiries. The ideal candidate will have excellent communication skills, a strong understanding of financial products and services, and the ability to work effectively in a team environment.

Key Responsibilities:
* Provide personalized support to members through phone, email, or in-person interactions
* Assist with account maintenance, deposits, withdrawals, and loan inquiries
* Promote Credit Union products and services to meet member needs
* Work collaboratively with colleagues to achieve team goals and objectives

Requirements:
* High school diploma or equivalent required; two-year college degree or equivalent preferred
* Minimum one year experience as a Call Center Representative, Member Service Representative, or comparable position
* Excellent customer service and sales skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities


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