Home Infusion Operations Manager

4 days ago

Hollywood, Florida, United States UnitedHealth Group Full time

About UnitedHealth Group

We are a global organization that delivers care, aided by technology to help millions of people live healthier lives.

Our company is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

As part of our team, you'll find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Join us in advancing health equity on a global scale

About the Job

This role offers an incredible opportunity to join our dynamic team as a Regional Clinical Pharmacist (RCP). You will be responsible for leading the safe, effective, and compliant delivery of pharmacy services within Optum Infusion Pharmacy (OIP).

You will engage in interdisciplinary collaboration at the local, regional, and national levels to promote quality and efficiency in the delivery of patient care services. This involves providing on-site evaluation of infusion pharmacy practice in the preparation and dispensing of prescribed therapy in accordance with organizational policies and processes, practice and accreditation standards, and applicable Federal and State Board of Pharmacy regulations.

Main Responsibilities

  • Provide clinical support and mentorship to DOPs in their execution of roles and responsibilities, auditing performance for appropriate: clinical documentation; policy & procedure compliance; response to audits/inspections; and management of unexpected branch issues/quality-related/adverse events.
  • Support DOP oversight of clean room suite (CRS) function, including facility operation in accordance with established parameters and timely root cause analysis (RCA), documentation, and remediation efforts to restore compliance as necessary.
  • Tracks and trends CRS actionable air/surface sample results, facilitating review with Branch and Regional leadership and communication escalation in accordance with organizational policy.
  • Tracks and trends CRS certification processes, including documentation by the DOP (checklist completion, report review, communication, and remediation plan development) to maintain a state of compliance.
  • Supports DOP review of CRS smoke studies, ensuring RCA/remediation/documentation in accordance with organizational policy.
  • Supports DOP-directed supervision of clean room personnel performance in accordance with organizational policy, regulations, and standards of practice.
  • Supports DOP development and updating of the SPC environmental monitoring map in accordance with organizational policy.
  • Ensures DOP/designee completion of required documentation in Simplifi 797 (or current system), including tracking of task completion and staff competency.
  • Oversees DOP development of corrective action plans (CAPA) in response to findings identified via internal and external audits, including but not limited to Board of Pharmacy (BOP), National Association of Boards of Pharmacy (NABP), Food and Drug Administration (FDA), Centers for Medicare and Medicaid Services (CMS), and Internal Pharmacy Audit (IPA).
  • Supports DOP or designee response to drug, supply, and equipment recall in collaboration with the Supply Chain team.
  • Collaborates with branch and regional leaders to ensure infusion pharmacy performance improvement meetings address all required aspects of the organization's quality improvement program and are effective in identifying and remediating improvement opportunities.
  • Provides responses to OIP Discussion Board questions in collaboration with nursing and nutrition team members.
  • Collaborates with VP of Clinical Pharmacy in engagement with external vendor partners (e.g., certification vendors, Wolters Kluwer, CRS equipment/supply vendors).
  • Collaborates with shared services partners from Licensing, Accreditation, Regulatory, Compliance, Pharmacy Practice and Quality in the oversight and support of infusion pharmacy performance.
  • May participate in Products and Services Committee meetings and/or initiatives, including support of product shortage remediation, review of current/new products, coordination of product evaluations, and presentation of results.
  • May participate in OIS Forms Committee to conduct annual review, revision, or development of forms as required to meet clinical and business needs.
  • Supports development and maintenance of organizational policies, procedures, and resources in partnership with Clinical Services to ensure organizational compliance with all applicable standards, regulations, and accreditation requirements.
  • Supports identification of learning needs, development of content creation, and evaluation of training program effectiveness in collaboration with the Pharmacy Training Team.
  • Participates in content development and delivery for the Monthly Pharmacy Call in collaboration with Clinical Services.
  • Assists with project implementations (e.g., replacement of electronic medical record [EMR] system; implementation of new technology such as Dose Edge, etc.), supporting engagement with field-level subject matter experts (SMEs) to ensure regional representation in organization initiatives.

Benefits

  • A salary range of $104,700 to $190,400 annually, based on various factors including education, experience, certifications, and location.
  • A comprehensive benefits package, including medical, dental, and vision coverage, retirement savings options, paid time off, and more.
  • Incentive and recognition programs to reward your hard work and dedication.
  • Equity stock purchase and 401(k) contribution options to support your financial well-being.
  • A flexible work environment, allowing you to work remotely from anywhere within the U.S. as needed.

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