Medical Service Representative

2 days ago


Springfield, Illinois, United States Biolife Plasma Services Full time

As a medical service representative at BioLife Plasma Services, you will play a vital role in supporting our customers by providing exceptional service and ensuring the safety of our donors. With a commitment to customer satisfaction and quality, you will report to the Plasma Center Manager and perform as a plasma donor screener and phlebotomy technician to support plasma center operations.

You will be responsible for answering phones, greeting and focusing on our donors, while ensuring the safety of donors and our team. You will screen new and repeat donors and take and record donor vital signs and finger stick results using our Donor Information System. Your tasks will include preparing donor charts, maintaining accurate records, and coordinating donor compensation. Additionally, you will help identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.

We offer competitive pay starting at $16.00 per hour, with opportunities for short-term incentives and benefits such as medical, dental, vision insurance, a 401(k) plan, and company match. As a valued employee, you may also be eligible for paid volunteer time off, company holidays, and well-being benefits. At BioLife, we prioritize diversity and inclusion, creating an environment where everyone can thrive.

We are seeking candidates with a high school diploma or equivalent, experience working in a customer-facing role, and the ability to work evenings, weekends, and holidays. If you possess strong communication skills, attention to detail, and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity.



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