Patient Services Representative
1 week ago
Position Overview
As a vital member of our healthcare team at Summit Health, the Patient Services Representative plays a crucial role in ensuring a seamless experience for our patients and their families.
Key Responsibilities:
- Warmly welcomes patients, visitors, and families, directing them to the appropriate areas.
- Facilitates an efficient patient registration process while delivering exceptional customer service.
- Answers incoming calls promptly, directing inquiries and taking accurate messages as needed.
- Communicates any delays in physician schedules to patients, ensuring their comfort during wait times.
- Manages self-pay transactions, collects payments, and issues receipts while maintaining accurate financial records.
- Properly opens and closes financial batches, ensuring all collections are reconciled and documented.
- Verifies insurance information using online systems and updates patient accounts accordingly.
- Schedules appointments in line with departmental protocols, utilizing waitlists when necessary.
- Coordinates orders for diagnostic tests and procedures, adhering to established workflows.
- Collaborates with clinical staff to ensure timely pre-authorizations for patient care.
- Processes referrals according to departmental standards and accurately enters them into the system.
- Effectively communicates any issues or concerns to the Office Supervisor or Manager in a timely manner.
General Duties:
- Performs various administrative tasks including faxing, photocopying, scanning, and filing.
- Adapts to different work schedules and provides coverage for colleagues as needed.
- Follows established procedures during downtime to maintain workflow.
- Undertakes additional responsibilities as required.
Physical Requirements:
- Ability to push and pull objects, considering weight and frequency.
- Capable of lifting heavy items and maintaining physical strength.
- Requires mobility to move around the workplace efficiently.
- Dexterity to handle tasks requiring fine motor skills.
- Maintains balance during activities such as climbing or bending.
- Endurance for prolonged periods of standing, walking, or typing.
Environmental Considerations:
- Exposure to various chemicals and fumes.
- Working in environments with loud noises and vibrations.
- Potential exposure to extreme temperatures and confined spaces.
- Awareness of allergens such as dust and mold.
- Risks associated with magnetic fields and radiation.
- Handling of sharps and potential interactions with combative individuals.
Health and Safety:
- Understanding of blood-borne pathogens and infectious hazards.
- Awareness of potential exposure to body fluids and tissues.
Qualifications:
- High School Diploma or GED required; Associate Degree preferred.
- Previous experience in a patient services role is advantageous.
- Proficient communication skills in English, both verbal and written.
- Strong customer service skills are essential.
- Ability to manage multiple tasks efficiently and effectively.
- Familiarity with medical terminology and office procedures is preferred.
- Basic computer skills are required; experience with office technology is a plus.
- Experience with Electronic Health Records and Practice Management Systems is beneficial.
Travel Requirements:
- Willingness to travel to various office locations as necessary.
Commitment to Diversity:
Summit Health is an equal opportunity employer, committed to fostering an inclusive environment for all employees and applicants. We do not discriminate based on any protected characteristic.
Safety Notice:
We prioritize the safety of our employees and applicants. Please be aware of potential job scams and ensure that all communications are conducted through official channels.
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