Customer Service Representative

4 weeks ago


Fayetteville, North Carolina, United States Safelite Full time
About the Role

The Customer Advocate is a vital part of Safelite's customer-facing team, responsible for delivering exceptional service and support to our customers. As a key member of our team, you will be the first point of contact for many of our customers, and your ability to provide world-class service will make a significant impact on their experience with our company.

Key Responsibilities
  • Welcome and resolve customer concerns in a timely and efficient manner, often finding creative solutions to complex issues.
  • Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and other customer inquiries.
  • Confirm and complete work order information, including insurance verification and additional parts, to ensure seamless customer experiences.
  • Process administrative tasks such as buyouts, invoices, and credit memos, maintaining accurate records and ensuring timely completion.
  • Review orders from the national contact center and manage dealer part orders and special accounts, providing exceptional service to our customers.
Requirements
  • High School Diploma/GED/Equivalent required.
  • 1-3 years of experience in telephone operations or business administration.
  • Ability to provide world-class customer service in a fast-paced environment.
  • Presentation of a professional appearance and adherence to personal protective equipment requirements.
  • Ability to travel up to 10%.


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