Licensed Health Insurance Specialist

3 weeks ago

Albuquerque, New Mexico, United States Mass Markets Full time
Job Title: Licensed Health Insurance Specialist

At Mass Markets, we are seeking a highly skilled Licensed Health Insurance Specialist to join our team. As a key member of our team, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Key Responsibilities:
  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.
Requirements:
  • High school diploma or GED.
  • Must hold a valid Healthcare Insurance License.
  • Previous call center experience is preferred.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong organizational abilities and interpersonal skills.
  • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
  • Capable of functioning efficiently in a fast-paced environment.
  • Dependable in completing assignments and maintaining attendance.
What We Offer:

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

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