Sales Associate

2 days ago

Saint Paul, Minnesota, United States Wedding Day Diamonds Full time
Job Title: Sales Associate

We are seeking a highly skilled and passionate Sales Associate to join our team at Wedding Day Diamonds. As a Sales Associate, you will play a crucial role in assisting clients with their jewelry needs, providing exceptional customer service, and driving sales.

Key Responsibilities:
  • Customer Service Excellence: Provide outstanding customer service by greeting clients, understanding their needs, and assisting them in finding the perfect jewelry pieces.
  • Sales Enthusiasm: Engage clients, demonstrate product knowledge, and utilize persuasive selling techniques to drive sales and meet individual and store sales targets.
  • Product Knowledge: Develop a deep understanding of our extensive collection, including diamonds, gemstones, metals, and design trends. Stay updated on new product launches and promotions.
  • Personalized Consultation: Foster strong relationships with clients through ongoing assistance, follow-up communication, and personalized service. Offer guidance on jewelry care and maintenance.
  • Client Relationship Building: Build and maintain strong relationships with clients by providing ongoing assistance, follow-up communication, and personalized service. Keep client records up to date.
  • Visual Merchandising: Ensure displays are visually appealing, well-maintained, and properly showcased to maximize sales opportunities. Maintain accurate inventory counts.
  • Store Operations Support: Contribute to store operations by participating in opening and closing duties, cash handling, repairs, clean and checks, gold buy back, and POS system operation. Adhere to all company policies and procedures.
  • Market Awareness: Stay informed about industry trends, competitor offerings, and market dynamics to provide relevant insights to clients and contribute to the store's success.
  • Training and Development: Actively participate in training programs to enhance product knowledge, selling skills, and customer service abilities.
Qualifications:
  • Passion for assisting and educating clients: A proven track record of achieving sales targets and delivering exceptional customer service. Ability to upsell and cross-sell to maximize sales opportunities.
  • Excellent communication and interpersonal skills: Build rapport with clients and create a positive shopping experience. Active listening skills to understand client needs and preferences.
  • Professional image and demeanor: Maintain a polished appearance and adhere to dress code standards.
  • Flexibility: Work a schedule that may include weekends, evenings, and holidays, as required by the business.
  • Collaboration: Collaborate effectively with colleagues and contribute to a positive and supportive team environment.
  • Technical skills: Proficiency in using point-of-sale systems, inventory management software, and other retail-related applications.
We Offer:
  • Competitive Compensation: Base pay plus commission on sales, performance bonuses, and spiffs.
  • Comprehensive Benefits: Medical, dental, and vision coverage.
  • Retirement Planning: 401(K) with an employer match program.
  • Work-Life Balance: We are closed on all Sundays. Paid Time Off for full-time team members, and paid/floating holidays.
  • Employee Wellness: Subsidized health club memberships.
  • Training and Development: Wedding Day University for Client Advocates, Store Management In-Training, and more.
  • Merchandise discounts: Discounts on jewelry and other merchandise.
  • Other incentives: Contests, spot bonuses, loyalty awards, and more.

We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, veteran status, or any other protected category in accordance with applicable federal, state, and local laws. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. We strive to create a welcoming and inclusive environment where all employees are respected and can contribute their unique perspectives and talents. We encourage qualified candidates from all backgrounds to apply and join our team.

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