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Retail Technology Support Expert

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a skilled POS Support Technician to join our technical support team. As a POS Support Technician, you will be responsible for providing technical support and assistance to our clients in the restaurant and F&B industry.

Key Responsibilities:

  • Maintain technical knowledge related to our suite of hardware and software products, including industry trends and emerging technologies.
  • Setup, configure, and test hardware and software components to ensure seamless integration and optimal performance.
  • Install software and hardware at client sites, including running and connecting cables between and at hardware devices.
  • Provide telephone, remote, and on-site support to clients to resolve technical issues efficiently.
  • Deliver training to clients on software, hardware, and troubleshooting techniques to enhance their technical capabilities.

Requirements:

  • Previous experience in restaurant POS support is highly desirable.
  • Ability to manage multiple tasks in a fast-paced office or off-site client location.
  • Flexibility to work evening and weekend shifts as required.
  • Understanding of cloud technologies and willingness to learn.
  • Candidates with less than 2 years of sales experience are encouraged to apply.