Onsite Support Specialist

3 weeks ago

Atlanta, Georgia, United States Olympus Full time

Job Summary

We are seeking a highly skilled and experienced Onsite Support Specialist to join our team at Olympus. As a key member of our support team, you will be responsible for providing exceptional customer support and technical expertise to our customers in the Operating Room and other specified departments.

Key Responsibilities

  • Assist Olympus personnel with the installation of equipment and coordinate schedules with audiovisual providers and boom manufacturers for installation.
  • Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions, and provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.
  • Evaluate and resolve equipment malfunctions as necessary, including basic electronic troubleshooting, and coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs.
  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
  • Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc., and follow procedures to notify, track, and report lost or damaged equipment.
  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas INC and the facility you are assigned, and adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Requirements

  • Associates degree or equivalent relevant experience required, with a minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline.
  • Travel less than 20% annually, with potential overnight and air travel, and ability to operate a vehicle.
  • Ability to work flexible hours as needed in a 40 hour work week, exert up to 50 pounds of force occasionally, and remain standing and/or walking for an extended period of time.
  • Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.

Preferred Qualifications

  • Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred.
  • Solid working knowledge of electronics and audiovisual equipment, basic computer skills including Microsoft office, and strong verbal and written communication skills.
  • Must be comfortable with public speaking, delivering an in-service/demonstration to a group, and possess a high degree of self-reliance, initiative, and creativity.
  • Excellent work ethic, proven self-starter with excellent time management skills, and ability to use independent judgment and critical thinking effectively.

About Olympus

Olympus is a global medical technology company that partners with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. We are committed to Our Purpose of making people's lives healthier, safer, and more fulfilling.

Why Work at Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Our benefits include competitive salaries, annual bonus, and 401(k) with company match, comprehensive medical, dental, vision coverage, and 24/7 Employee Assistance Program.

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