Indoor Family Entertainment Venue Operations Manager

2 days ago


Warren, Michigan, United States Universal Nonstop Full time
Employment Opportunity: Indoor Family Entertainment Venue Manager

We are seeking a highly motivated and experienced professional to lead our indoor family entertainment venue as a manager. If you have a passion for creating an exceptional customer experience and a strong background in retail management, hospitality, and/or food and beverage, we encourage you to apply.

Key Responsibilities:
  • Develop and implement sales and profit projections to drive business growth.
  • Directly supervise department managers to ensure compliance with established store policies and procedures.
  • Provide operational and customer service training for store employees at all levels.
  • Investigate employee issues and maintain confidential discussions of employees' increases, promotions, or transfers.
  • Hold weekly staff meetings to discuss and resolve operational and staffing issues.
  • Submit reports to corporate on daily sales, incident reports, and labor control.
  • Work with management to develop store operations and personnel budget plans.
  • Maintain high ethical standards in the workplace and report irregular issues and problems to management.
Requirements:
  • Bachelor's degree preferred, but not required.
  • Superior customer service skills and strong verbal communication skills.
  • Experience in retail management, hospitality, and/or food and beverage preferred.
  • Knowledge in gaming, software, point of sale, or IT background is helpful.
Work Environment:

The successful candidate will work in a fast-paced bowling center/arcade environment with high levels of noise and activity.

Pay and Shift:

Salary will be relative to experience, and weekend and weekend evening shifts are a must.



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