Indoor Family Entertainment Venue Operations Manager
2 days ago
We are seeking a highly motivated and experienced professional to lead our indoor family entertainment venue as a manager. If you have a passion for creating an exceptional customer experience and a strong background in retail management, hospitality, and/or food and beverage, we encourage you to apply.
Key Responsibilities:- Develop and implement sales and profit projections to drive business growth.
- Directly supervise department managers to ensure compliance with established store policies and procedures.
- Provide operational and customer service training for store employees at all levels.
- Investigate employee issues and maintain confidential discussions of employees' increases, promotions, or transfers.
- Hold weekly staff meetings to discuss and resolve operational and staffing issues.
- Submit reports to corporate on daily sales, incident reports, and labor control.
- Work with management to develop store operations and personnel budget plans.
- Maintain high ethical standards in the workplace and report irregular issues and problems to management.
- Bachelor's degree preferred, but not required.
- Superior customer service skills and strong verbal communication skills.
- Experience in retail management, hospitality, and/or food and beverage preferred.
- Knowledge in gaming, software, point of sale, or IT background is helpful.
The successful candidate will work in a fast-paced bowling center/arcade environment with high levels of noise and activity.
Pay and Shift:Salary will be relative to experience, and weekend and weekend evening shifts are a must.
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