HVAC Operations Manager

2 weeks ago

Burlington, Vermont, United States Heritage Holding Full time
Job Title: HVAC General Manager

We are seeking an experienced and results-driven HVAC General Manager to lead our commercial HVAC operations in the Northeast. As a key member of our team, you will be responsible for overseeing all aspects of our business, ensuring efficient and effective service delivery, customer satisfaction, and overall business growth.

Key Responsibilities:

  • Manage and work with install leads and technicians on jobs, ensuring timely completion and compliance with industry regulations and company policies.
  • Provide exceptional customer service, responding to customer calls and offering support to ensure high levels of satisfaction and retention.
  • Develop and implement successful business strategies to drive growth and expansion, including new services and market segments.
  • Oversee customer service operations, ensuring a high level of customer satisfaction and retention.
  • Implement and manage quality control processes to maintain high standards of service delivery.

Requirements:

  • Minimum of 3-5 years of experience in a management role within the HVAC industry.
  • Strong knowledge of commercial HVAC systems, services, and market trends.
  • Commercial customer experience preferred.
  • Proven ability to develop and implement successful business strategies.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with managing budgets and quoting projects.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Proficiency in business management tools.

About Heritage Holding:

Heritage Holding is an operator-led private investment firm located in Boston. We invest entrepreneurial capital in small US businesses, providing strategic support and resources to help them grow and succeed.

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