Field Service Technician

3 weeks ago


Englewood, New Jersey, United States Marvin Full time

Job Summary: We are seeking a skilled Field Service Technician to provide post-sales support for Marvin windows and doors. As a key member of our team, you will be responsible for delivering exceptional customer experiences through efficient time management, route planning, and service job scheduling.

Key Responsibilities:

  • Provide professional, timely communication with customers and Marvin Replacement support staff.
  • Efficiently manage time, routes, and service job schedules to meet our service goals and customer needs.
  • Document jobsites clearly to facilitate timely closure of service requests.
  • Utilize company-provided vehicle and equipment to perform job duties.

Requirements:

  • Dependable work ethic and self-starter mentality.
  • Excellent social skills and ability to manage customer expectations.
  • Excellent computer skills and ability to navigate company systems.
  • Positive attitude and ability to think outside the box to resolve service issues.
  • Ability to make sound decisions impacting the company financially.
  • Excellent organizational skills to manage weekly work schedules.

Preferred Qualifications:

  • High school diploma or equivalent experience.
  • Experience with installing replacement windows and doors.
  • Valid driver's license and excellent driving record.
  • Ability to meet physical demands of the position, including lifting up to 75 pounds and climbing ladders.

About Marvin:

Marvin is a family-owned and -led window and door company committed to creating better ways of living. We offer a comprehensive benefits package, profit sharing, and a 401(k) savings match. Join our team and experience a culture that feels like home.



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