Front Office Operations Manager

6 days ago


Wrentham, Massachusetts, United States True North Hotel Group Full time
Front Office Supervisor Opportunity

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at True North Hotel Group. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:
  • Supervise and coordinate front office operations, including guest check-in, room assignments, and key management.
  • Lead a team of front office staff, providing guidance, training, and support to ensure excellent service delivery.
  • Respond to guest inquiries, resolve issues, and provide solutions to ensure guest satisfaction.
  • Manage front office administrative tasks, including answering phone calls, taking messages, and processing guest requests.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required; previous hospitality management experience preferred.
  • Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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