Host/Hostess - Hospitality Ambassador

6 days ago


Buffalo, New York, United States Reikart House, Amherst, NY Full time
Job Summary

We are seeking a highly skilled and enthusiastic Host/Hostess to join our team at Reikart House in Amherst, NY. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Greet and Seat Guests: Welcome and seat guests in a timely and efficient manner, ensuring a positive first impression of our hotel.
  • Provide Excellent Service: Offer personalized service, answer questions, and provide recommendations to guests, ensuring their needs are met and exceeded.
  • Manage Reservations and Seating: Effectively manage reservations, seating, and table assignments to ensure a smooth and efficient dining experience.
  • Communicate with the Team: Collaborate with servers, bartenders, and kitchen staff to ensure seamless service and meet guest needs.
  • Maintain a Clean and Organized Environment: Ensure the dining area is clean, organized, and well-maintained, adhering to health and safety standards.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in the hospitality industry.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Physical Demands: Ability to stand for long periods, lift up to 15 pounds, and move quickly and efficiently in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within our company.
  • Flexible Scheduling: Flexible scheduling to accommodate your needs and preferences.
  • Team-Driven Culture: A team-driven culture that values collaboration, respect, and open communication.

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