Service Manager

3 weeks ago

Auburn, Washington, United States Cenergy International Full time
Job Description

The Service Manager is responsible for effectively and safely managing all aspects of the service department to drive enhancements to business, quality, and overall cost effectiveness. They are responsible for identifying opportunities for improvements to current processes as well as opportunities for organic or new customer growth. They must also foster positive relationships with customers, both internal and external, as well as vendors.

Key Responsibilities:
  • Ensure service team has proper training to safely perform all aspects of their job and that Job Hazard Analysis (JHA) forms have been completed for all scheduled work.
  • Develop a culture of accountability, ensure expectations are clearly understood and training is provided as needed.
  • Manage all aspects of personnel management, including hiring, training, development, performance assessments, coaching and counseling.
  • Maintain proper equipment, ensuring maintenance schedules are adhered to.
  • Effectively schedule service work and monitor performance to expectations.
  • Accurately allocate service costs using the business system's service management module.
  • Effectively manage inventory and indirect materials usage.
  • Complete site surveys to accurately prepare bid recommendations as well as JHAs.
  • Manage filtration usage and monitor filtration performance at service customer sites.
  • Direct efficient completion of service work at customer sites and cell washing facility.
  • Maintain high level of customer satisfaction with both internal and external customers.
  • Respond to all requests for information in a timely manner.
  • Complete accurate forecasting and budgeting of sales and usage for service customers.
  • Monitor System Cleanliness and provide metrics as required by the customer.
  • Manage Booth Balance process if applicable.
  • Maintain vehicle service schedule as needed.
  • Identify sources of defects and apply filtration solutions.
  • Recommend equipment items to customers, such as Reverse Osmosis.
  • Identify opportunities to sell deeper into current customers.
  • Identify opportunities for new business.
  • Train employees and customers on processes and total filtration methodologies.
  • Protect and grow the value of our business at assigned accounts.
Qualifications and Education Requirements:
  • Excellent oral and written communication skills utilizing the English language.
  • Good attention to detail with solid follow-up skills.
  • Professional appearance and behavior.
  • Solid organizational skills with the ability to prioritize effectively.
  • Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint.
  • Ability to work effectively under pressure and manage multiple assignments simultaneously.
  • Demonstrated sense of urgency with the ability to meet appropriate deadlines.
  • Accurate and results-oriented.
  • Commitment to providing exceptional customer service to both internal and external customers.
  • Effective time management skills.
  • High mechanical aptitude with the ability to quickly grasp technical information.
Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; utilize ladders with a weight capacity of 250 lbs. Or less, balance; stoop, kneel, crouch or crawl; talk or hear. Must regularly lift, move, push, pull and carry up to 50 pounds, including the need to climb a ladder carrying this weight so as not to exceed a total 250 lb. Capacity. Lifting includes overhead lifting. The employee will be required to work in extreme temperatures; cramped spaces, work in environments with extreme noise and dust. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Various customer facilities, including manufacturing plants.

Travel Requirements:

As required by the demands of TFS and the customer.

Preferred Skills:

Bachelor's degree preferred.

Pay Range:

The pay range for this position is $70,000 - $80,000 per year; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Benefits:
  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Aetna & Kaiser Group Medical Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Access to Health Joy
  • GAP Medical Coverage
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts

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