Player Services Representative

2 weeks ago


Auburn, Washington, United States Muckleshoot Casino Resort Full time
Job Summary

Under the direction of the Player Services Supervisor/Manager, the Player Services Representative is responsible for responding to Muckleshoot Rewards inquiries, maintaining accurate data entry, issuing Muckleshoot Rewards cards, explaining and promoting Representative, Guest Service, Rewards, Retail, and Promotions.

Key Responsibilities
  • Respond to Muckleshoot Rewards inquiries in a timely and professional manner.
  • Maintain accurate data entry and ensure the integrity of player information.
  • Issue Muckleshoot Rewards cards and provide information on rewards programs.
  • Explain and promote various services, including Representative, Guest Service, Rewards, Retail, and Promotions.
Requirements

To be successful in this role, you will need excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.



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