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Customer Service Representative

1 month ago

Wheaton, Illinois, United States State Farm Insurance Full time
Job Summary:

As a Customer Service Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to assist customers with inquiries, complaints, and policy changes, providing accurate and timely information regarding insurance products and services. You will also be responsible for processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints in a professional and efficient manner. Additionally, you will collaborate with team members to ensure customer satisfaction, maintain accurate customer records, and follow company policies and procedures to ensure compliance with insurance regulations. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records
  • Follow company policies and procedures to ensure compliance with insurance regulations

Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • Basic computer skills and proficiency in Microsoft Office

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance