Customer Experience Coordinator

3 days ago


Vancouver, Washington, United States Paul Davis Restoration of Portland Vancouver Full time
Job Overview:

We are seeking a highly organized and proactive Customer Experience Coordinator to join our team at Paul Davis Restoration of Portland/Vancouver. As a key member of our operations team, you will be responsible for providing exceptional customer service and support throughout the restoration process.

This is a unique opportunity to work in a fast-paced industry where no two days are ever the same. If you thrive in a dynamic environment and have excellent communication skills, we want to hear from you

Responsibilities:
  • Coordinate intake and input jobs into our Restoration Management Software (RMS)
  • Provide regular updates to customers and clients throughout the job lifecycle
  • Confirm customer/job issues are addressed and resolved in a timely manner
  • Aide in procurement of services, equipment, and/or tools
  • Solicit feedback from customers throughout their journey
  • Partner with project leaders to obtain and maintain job safety requirements and documentation
  • Aide in collection of payments from customers and TPAs

Requirements:
  • 2-year Associate's degree preferred but not required
  • 2+ years of restoration or construction industry experience preferred
  • Effective phone etiquette and written/verbal communication skills
  • Sound planning and organization skills with a sense of urgency and immediacy
  • Ability to coordinate multiple jobs and needs in a fast-paced environment
  • Intermediate computer skills; knowledge of Microsoft Office applications
  • Ability to pass criminal background verification and be insurable to drive company vehicles

Estimated Salary: $55,000 - $65,000 per year. We offer a competitive benefits package including PTO, paid holidays, medical/dental/vision benefits, 401(k) with employer contribution, and professional certifications/training opportunities.

Benefits:
  • PTO Paid Time Off
  • Seven company-paid holidays
  • Medical, dental, vision benefits
  • 401(k) with employer contribution
  • Company recognition
  • Paid Professional and Industry Certifications and Training
  • Fun, family-focused culture


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