Customer Experience Coordinator
3 days ago
We are seeking a highly organized and proactive Customer Experience Coordinator to join our team at Paul Davis Restoration of Portland/Vancouver. As a key member of our operations team, you will be responsible for providing exceptional customer service and support throughout the restoration process.
This is a unique opportunity to work in a fast-paced industry where no two days are ever the same. If you thrive in a dynamic environment and have excellent communication skills, we want to hear from you
Responsibilities:
- Coordinate intake and input jobs into our Restoration Management Software (RMS)
- Provide regular updates to customers and clients throughout the job lifecycle
- Confirm customer/job issues are addressed and resolved in a timely manner
- Aide in procurement of services, equipment, and/or tools
- Solicit feedback from customers throughout their journey
- Partner with project leaders to obtain and maintain job safety requirements and documentation
- Aide in collection of payments from customers and TPAs
Requirements:
- 2-year Associate's degree preferred but not required
- 2+ years of restoration or construction industry experience preferred
- Effective phone etiquette and written/verbal communication skills
- Sound planning and organization skills with a sense of urgency and immediacy
- Ability to coordinate multiple jobs and needs in a fast-paced environment
- Intermediate computer skills; knowledge of Microsoft Office applications
- Ability to pass criminal background verification and be insurable to drive company vehicles
Estimated Salary: $55,000 - $65,000 per year. We offer a competitive benefits package including PTO, paid holidays, medical/dental/vision benefits, 401(k) with employer contribution, and professional certifications/training opportunities.
Benefits:
- PTO Paid Time Off
- Seven company-paid holidays
- Medical, dental, vision benefits
- 401(k) with employer contribution
- Company recognition
- Paid Professional and Industry Certifications and Training
- Fun, family-focused culture
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