Customer Service Representative III

2 weeks ago


Houston, Texas, United States Calpine Full time
Job Summary

As a Customer Care Agent III at Calpine, you will be responsible for providing exceptional customer service to commercial customers. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Resolve customer service issues in a timely and efficient manner
  • Work cooperatively with Customer Care Team Leads to train and coach other agents
  • Participate in quality assurance surveys to ensure high-quality service
  • Act as a floor supervisor to advise agents on customer resolution and escalate issues as necessary
  • May be assigned to particular projects and work across brands
Requirements

We are seeking a highly motivated and experienced individual with a strong background in customer service. The ideal candidate will have:

  • A minimum of 5+ years of experience in Retail Electricity and/or customer service
  • Fluency in Spanish is preferred
  • Ability to work on a rotating schedule and be open to work and travel during emergencies and natural disasters
What We Offer

Calpine is committed to providing a dynamic and rewarding work environment. As a Customer Care Agent III, you will have the opportunity to:

  • Work with a talented team of professionals
  • Develop your skills and knowledge in customer service and energy industry
  • Enjoy a competitive salary and benefits package


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