Automotive Center Manager

4 days ago


Marietta, Georgia, United States Meineke Car Care Center Full time
Job Title: Automotive Center Manager

As a key member of our team, the Automotive Center Manager plays a vital role in delivering exceptional customer experiences and driving business growth at Meineke Car Care Center. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills to ensure our customers receive the highest level of service and satisfaction.

Key Responsibilities:
  • Customer Service: Greet every customer with hospitality and respect, presenting solutions to repair their vehicle in a clear and concise manner.
  • Workflow Management: Effectively manage the store's workflow to ensure efficient and timely service delivery.
  • Sales and Marketing: Consistently sell our services while maintaining honesty and integrity, promoting relevant products and services to customers to gain their satisfaction and loyalty.
  • Team Development: Direct, coordinate, and participate in performing customer service activities, developing technical teammates to produce a consistent 5-star customer experience.
  • Expense Control: Assist in expense control through management of store supplies, proactive equipment maintenance, and accounting of diagnostic equipment, tools, and machinery.
Requirements:
  • Education: High school diploma or GED, Associates degree or undergraduate degree preferred.
  • Experience: 3+ years of experience in aftermarket automotive repair, proficiency in Windows-based computer software and automotive store applications.
  • Certifications: ASE certification in service management or equivalent experience.

Meineke Car Care Center is an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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