Penalty Processing Unit Clerk
4 weeks ago
About the Role:
The City of New Yorks Office of Administrative Trials and Hearings (OATH) is seeking a Penalty Processing Unit Clerk to work under the direction of the PPU Manager and Unit Supervisor. As a Community Coordinator, this individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others.
Key Responsibilities:
- Evaluate and triage matters on a case by case basis to ensure the smooth operation of the Penalty Processing Unit.
- Respond to public inquiries and requests via telephone, email, and in person.
- Communicate with other agencies to ensure uninterrupted day-to-day operations.
- Provide assistance with research to resolve questions from community members about the penalties associated with their summonses.
- Work with members of the public who apply for credits or refunds to determine the validity of their requests and fulfill them if applicable.
- Enter and update data in automated databases.
- Receive, open, sort, distribute, and file various records.
Qualifications:
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
About OATH:
OATH is the nations largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the Citys central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission.
OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.
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