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Retail Management Trainee

2 months ago

Keene, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly motivated and detail-oriented Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for leading and directing others, developing product knowledge, and ensuring exceptional customer service.

Key Responsibilities
  • Lead and direct others to achieve business objectives
  • Develop and maintain product knowledge in all areas of assigned department
  • Ensure exceptional customer service and resolve customer complaints in a timely and professional manner
  • Manage department operations in accordance with established standard practices
  • Maintain a neat and well-groomed personal appearance at all times
  • Actively recognize and reward associates who deliver great service
  • Use company tools such as financial reports, scheduling, and business information systems to drive business results
  • Communicate effectively with the store manager, associates, and other stakeholders
  • Ensure department compliance with pricing and coding policy
  • Support company safety standards and maintain a safe working environment
Requirements
  • Ability to lead and direct others
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
  • Good interpersonal skills and desire to work in a team environment
  • Effective communication and customer service skills
  • Ability to meet minimum age requirements
Preferred Requirements
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Direct work flow of assigned department associates
  • Ensure product produced meets company standards
  • Oversee the assigned areas including rotation of all products
  • Process administrative paperwork and maintain accurate department records
  • Order and maintain inventory control in order to maximize sales and limit shrink issues
  • Use good judgment in the delegation, assignment, and follow up required for efficient performance of the department
  • Maintain effectiveness of department's staffing, scheduling, and financial results
Compensation and Benefits

Hannaford Supermarkets offers a competitive salary range of $17.60 - $26.20 per hour, as well as a comprehensive benefits package.

Equal Employment Opportunity

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all associates feel valued and empowered to succeed.