Field Service Engineer, Data Center Operations

2 weeks ago

Austin, Texas, United States Apple Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our Data Center Operations team. As a key member of our team, you will be responsible for deploying and maintaining servers and supporting infrastructure in our remote locations globally.

Key Responsibilities

• Deploy and maintain servers and supporting infrastructure in our remote locations globally
• Provide DC incident management and change control to prevent and/or manage failure scenarios leading to the recovery of services with improvement plans to mitigate future occurrence
• Lead material movements with Engineers, Project Managers and/or Customer Business teams on driving movements within required delivery timelines
• Ensure required actions are implemented in Apple systems to facilitate job function
• Identify issues and perform Root Cause Analysis to prevent future operational impact

Requirements

• Experience with data center operational tasks, including rack sizing, equipment installation and decommissioning
• Ability to sit, stand, bend, stoop, push, pull, reach and lift as required on a continuous basis with items that can weigh up to 75lbs
• Hands-on experience with various copper and fiber cabling structures
• Ability to travel up to 60% of your work schedule

Preferred Qualifications

• Capable of independent problem solving and self-motivated
• 4+ years' experience or related experience in a data center environment
• Strong communicator at all levels with excellent oral and written skills to a variety of audiences
• Ability to build and grow relationships and collaborate with other teams
• Prior experience in DC operations, supply chain, DC Construction
• Experience with DCIM (Data Center Infrastructure Management) tools
• Possess a global perspective with the ability to understand and work effectively in a culturally diverse organization
• Ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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