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Retail Team Lead

2 months ago

Long Beach, California, United States NorCal Cannabis Co Full time
About the Role

We are seeking a highly motivated and experienced Retail Team Lead to join our team at NorCal Cannabis Co. As a key member of our retail operations, you will play a critical role in driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Oversee and coordinate daily store activities, ensuring all employees are engaged in promoting our values and delivering exceptional customer experiences.
  • Lead by example to meet and exceed personal sales and key performance indicator (KPI) goals, while supporting team members to do the same.
  • Encourage sales growth by generating excitement among the store team about new products and services.
  • Ensure all employees stay up-to-date with product knowledge, promotions, and in-store events.
  • Address customer complaints, issues, or concerns, providing resolutions that positively impact the customer experience and store financial outcomes.
  • Create a positive experience for each customer, fostering a culture of trust, empowerment, and employee engagement.
  • Assist store leaders by providing ongoing feedback to employees to improve financial performance, customer experience, and employee experience.
  • Lead store operations, including visual merchandising standards, backroom standards, inventory accuracy, shrinkage, current displays, and promotional signage.
  • Ensure employees understand operational excellence standards, holding the team accountable for maintaining consistency in foundational excellence.
  • Maintain back-of-house inventory, adhering to cycle count processes.
  • Oversee cash and credit card handling, as well as store standards, including merchandising standards, to prevent loss.
  • Participate in and engage with community events, outreach programs, and employee activities to build community trust and team cohesion.
  • Maintain an up-to-date understanding of line office operations and procedures related to cannabis law and regulation, as provided by the Compliance Department and Line Office Management.
Requirements and Qualifications
  • Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Collaborative, building partnerships and working with others to meet shared objectives.
  • Effective communicator, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Decision quality, making good decisions and timely decisions that keep the organization moving forward.
  • Self-aware, using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Results-driven, consistently achieving individual and store results, even under tough circumstances.
  • Accountable, holding self and others accountable to meet commitments and instilling trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Manages complexity, making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
  • Customer-focused, prioritizing building strong customer relationships and delivering customer-centric solutions.
  • Optimizes work processes, knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Previous leadership experience in customer service, retail, hospitality, or the cannabis industry is a plus.
  • Able to work days, nights, holidays, and weekends.
  • Familiarity with store/company code of conduct.
  • Minimum 21 years of age.