Automotive Service Advisor
4 weeks ago
We are seeking a highly skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.
Key Responsibilities- Provide exceptional customer service, ensuring customer satisfaction and loyalty.
- Contribute to the growth of our organization through customer engagement, expert product and service knowledge, follow-up, and follow-through.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting, and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interpret and retain information and apply knowledge appropriately.
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
-
Automotive Service Advisor
1 month ago
San Jose, California, United States Meineke - 2908 Full timeService Advisor Job DescriptionAbout the Role:We are seeking a skilled Service Advisor to join our team at Meineke - 2908. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department.Key Responsibilities:Ensure a high level of employee morale and customer satisfaction while maintaining profitabilityOversee...
-
Automotive Service Advisor
4 weeks ago
San Jose, California, United States Infiniti of San Jose Full timeJob Summary: We are seeking a highly skilled Automotive Service Advisor to join our team at Infiniti of San Jose. As a key member of our service department, you will be responsible for scheduling service work and selling additional services to customers. Key Responsibilities:Customer focused with attention to detailAbility to thrive in a fast-paced...
-
Automotive Service Advisor
4 weeks ago
San Jose, California, United States Infiniti of San Jose Full time**Job Summary:**We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at INFINITI of San Jose. As a key member of our service department, you will be responsible for scheduling service work and selling additional services to customers.Key Responsibilities:Customer-focused with attention to detailAbility to thrive in...
-
Automotive Repair Specialist
4 weeks ago
San Jose, California, United States Sonic Automotive Full timeJob OverviewSonic Automotive is a leading automotive dealer group seeking a skilled Automotive Service Technician to join our team.The ideal candidate will have a strong background in vehicle repair and maintenance, with the ability to diagnose and resolve complex issues efficiently.This is a full-time position, requiring a 5-day workweek with weekend...
-
Automotive Service Advisor
4 weeks ago
San Bernardino, California, United States Toyota of San Bernardino Full timeJob DescriptionToyota of San Bernardino is seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for advising and greeting customers, determining the type of service required, and preparing repair orders.The ideal candidate will have a proven track record in a new and used car...
-
Service Advisor
3 weeks ago
San Diego, California, United States Sunroad Automotive Full timeJob DescriptionAt Sunroad Automotive, we are seeking a skilled Service Advisor to join our team in the Service Department. As a Service Advisor, you will work closely with customers to schedule service work and communicate any additional service needed. This role requires excellent communication and interpersonal skills, as you will be handling...
-
Automotive Service Writer
4 weeks ago
San Jose, California, United States Meineke - 2908 Full timeJob OverviewWe are seeking a highly skilled Service Advisor to join our team at Meineke - 2908. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a high level of employee morale.Key ResponsibilitiesManage the flow of service department...
-
Automotive Service Advisor
4 weeks ago
San Jose, California, United States United Auto Group, Inc. Full time**Job Summary:**We are seeking a highly skilled Automotive Service Advisor to join our team at United Auto Group, Inc. As a key member of our service department, you will be responsible for providing exceptional customer service, scheduling service work, and selling additional services to customers.Key Responsibilities:Maintain a high level of customer...
-
Automotive Service Writer
4 weeks ago
San Jose, California, United States Meineke Full timeJob Summary:We are seeking a highly skilled Service Advisor to join our team at Meineke. As a Service Advisor, you will be responsible for ensuring a high level of employee morale and customer satisfaction while maintaining profitability.Responsibilities:Ensure repairs and maintenance tasks are completed in a timely mannerOversee day-to-day operations of the...
-
Automotive Service Advisor
4 weeks ago
San Marcos, California, United States Chuck Nash Auto Full timeJob DescriptionService Advisor Job SummaryWe are seeking an automotive service advisor who is passionate about delivering exceptional customer service and has a strong understanding of automotive repair. As a service advisor, you will be responsible for greeting customers, assessing their needs, and scheduling appointments for our skilled service...
-
Automotive Service Manager
1 month ago
San Jose, California, United States Meineke - 2908 Full timeJob OverviewWe are seeking a highly skilled Automotive Service Manager to oversee the day-to-day operations of our service department. The ideal candidate will have excellent communication and customer relationship skills, as well as strong service writer capabilities.Key ResponsibilitiesEnsure a high level of employee morale and customer satisfaction while...
-
Automotive Sales and Service Advisor
4 weeks ago
San Diego, California, United States American Tire Depot Full timeJob DescriptionWe are seeking a highly skilled Automotive Sales and Service Advisor to join our team at American Tire Depot. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service to our guests while recommending products and services their vehicles need.Key Responsibilities:Provide exceptional customer service to...
-
Service Advisor
1 month ago
San Diego, California, United States Sunroad Automotive Full timeJob DescriptionAs a Service Advisor at Sunroad Automotive, you will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to communicate with customers to schedule service work and explain any additional services needed. You will also handle administrative tasks and customer relations,...
-
Automotive Service Advisor/Writer
4 weeks ago
San Leandro, California, United States Midas FREMONT 1783 Full timeJob DescriptionMidas FREMONT 1783 is seeking an experienced Automotive Service Advisor/Writer to manage and direct all service department activities. The ideal candidate will have a minimum of 3 years of store or service Writer experience and excellent customer service disposition.Key Responsibilities:Deliver exceptional customer service while listening and...
-
Automotive Service Advisor
4 weeks ago
San Jose, California, United States United Auto Group Full timeJob DescriptionAs a Service Advisor at United Auto Group, you will play a critical role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to schedule service work in the service department and sell additional services to customers.Key Responsibilities:Maintain a high level of customer satisfaction by...
-
Service Advisor
4 weeks ago
San Francisco, California, United States Wise Auto Group Full timeAt Wise Auto Group, we're looking for a skilled Service Advisor to join our team. As a Service Advisor, you'll play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Initiate automotive services and repairs by identifying vehicle performance problems and service requestsVerify warranty and service contract...
-
Automotive Service Advisor
3 weeks ago
San Marcos, California, United States Chuck Nash Auto Full timeService Advisor Job SummaryWe are seeking a skilled Automotive Service Advisor to join our team at Chuck Nash Auto Group. As a Service Advisor, you will be responsible for greeting customers, assessing their needs, and scheduling appointments for our capable service technicians.In this role, you will utilize your product knowledge to draft cost estimates,...
-
Sales/Service Advisor
4 weeks ago
San Diego, California, United States Sun Auto Tire and Service Full timeJob Title: Sales/Service AdvisorAt Sun Auto Tire & Service, we're looking for a skilled Sales/Service Advisor to join our team. As a Sales/Service Advisor, you will be responsible for selling and promoting all products and services offered by our company, while following our store standards and expectations.Key Responsibilities:Promptly greet customers in a...
-
Service Advisor
4 weeks ago
San Juan Capistrano, California, United States Tuttle-Click Automotive Group Full timeJob SummaryWe are seeking a highly skilled Service Advisor to join our team at Tuttle-Click Automotive Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that customers receive prompt, courteous, and effective service.Key ResponsibilitiesAccurately complete all paperwork related to the service needs of...
-
Service Advisor
1 month ago
San Diego, California, United States Sunroad Automotive Full timeJob SummaryA Service Advisor plays a vital role in ensuring customer satisfaction by communicating effectively with customers and technicians to schedule service work and address any additional service needs. This role requires strong administrative and customer relations skills, as well as the ability to interpret customer concerns and translate complex...