Automotive Service Advisor

3 weeks ago


San Jose, California, United States Infiniti of San Jose Full time

**Job Summary:**

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at INFINITI of San Jose. As a key member of our service department, you will be responsible for scheduling service work and selling additional services to customers.

Key Responsibilities:

  • Customer-focused with attention to detail
  • Ability to thrive in a fast-paced environment with multiple priorities
  • Self-motivated and enthusiastic team player
  • Excellent time management and communication skills
  • Maintain Customer Satisfaction Index (CSI) rating as set by service manager

Essential Duties:

  1. Greet customers in a timely, friendly, and professional manner
  2. Communicate with customers to determine the nature of their mechanical problem(s)
  3. Obtain accurate customer and vehicle data
  4. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications
  5. Establish each customer's method of payment and obtain approval of credit, if necessary

Qualifications:

  • 2 Years' Experience with Automotive Dealership
  • Must be at least 21 and have a valid CA Driver's License
  • Must have a clean driving record and no DUI's

Benefits:

  • Competitive Pay Plan
  • Medical, Dental, Vision
  • 401K

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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