Service Advisor

4 weeks ago

San Diego, California, United States Sunroad Automotive Full time
Job Summary

A Service Advisor plays a vital role in ensuring customer satisfaction by communicating effectively with customers and technicians to schedule service work and address any additional service needs. This role requires strong administrative and customer relations skills, as well as the ability to interpret customer concerns and translate complex technical information into language the customer can understand.

Key Responsibilities
  • Greets customers and delivers exceptional customer service.
  • Schedules service appointments and receives vehicle information.
  • Listsens to customer requests and clearly explains information on the repair order.
  • Refers the technician to the customer and/or test-drives the vehicle to confirm the source of service repairs.
  • Estimates the cost and time needed to complete the repair, taking into account the customer's schedule.
  • Handles customer complaints in a satisfactory and timely manner, maintaining high customer satisfaction standards.
  • Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; obtains customer approval to perform additional work and explains the work performed and the charges being billed.
  • Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
  • Builds rapport with customers and ensures they receive excellent service.
  • Uses a computer database to retrieve necessary customer information, inventory information, and purchase order status.
  • Provides pricing, delivery, and other order information to customers.
  • Drafts purchase orders and invoices to submit to the accounting department.
  • Maintains files of active orders and updates with changes to customer accounts or orders.
  • As required, confirms credit status of customers with the financial/credit department.
  • Additional duties may be assigned as needed.
Requirements
  • High school diploma or equivalent.
  • One year of experience in a customer service-oriented environment.
  • Valid driver's license and safe driving record; required to have a California driver's license within 30 days.
  • Ability to lift up to 15 pounds.
  • Ability to perform all essential functions of the job description.
Preferred Qualifications
  • Excellent written and verbal communication skills.
  • Ability to be a team player and work in a team environment.
  • Ability to be dependable with a high stress tolerance.
  • Excellent organizational skills and attention to detail.
  • Ability to foster good customer and work relationships.
  • Proficient computer skills and ability to learn database and ordering systems.
Work Environment
  • Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears.
  • Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds.
  • Prolonged periods of working on the computer.
Benefits

Our employees are offered competitive pay, medical, dental, and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle purchase, service, and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer-related or HIV/AIDS-related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state, and local laws.

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate, and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: https://sunroadenterprises.com/

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