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Customer Service Representative

1 month ago

Riverside, California, United States RDO Equipment Full time
Job Summary

We are seeking a highly motivated and results-driven Customer Service Advisor to join our team at RDO Equipment. As a key member of our sales and service team, you will be responsible for selling service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share.

Key Responsibilities
  • Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management-approved products.
  • Maintain basic technical knowledge of RDO Equipment products and services and provide technical assistance where applicable.
  • Use Company-provided systems/tools to fully document, track, record, follow-up, and capture all related sales activity in a timely and accurate manner.
  • Represent the company for the sale of Product Support to customers in a defined sales area.
  • Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
  • Be aware of competitive activity and competitive products, as well as business and industry trends.
  • Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
  • Test/operate machinery at customer work sites.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct yourself in the presence of customers and community so as to present a professional image of RDO Equipment.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
Requirements
  • 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
  • Strong computer skills.
  • Strong communication skills.
  • Excellent customer service skills.
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.