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Care Coordinator
2 months ago
About Atria Physician Practice New York PC:
Atria Physician Practice New York PC is a membership-based preventive healthcare practice delivering cutting-edge primary and specialty care from the comfort of our members' homes, at our practices in New York, or wherever they are in the world.
We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. Our goal is to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.
Each member's care is led by a dedicated Chief Medical Officer who collaborates on their behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.
Job Summary:
We are seeking an organized, thoughtful, and people-obsessed Care Coordinator to support the best possible experience for our members and redefine the standard in care experience.
Key Responsibilities:
- Receive, review, and execute the clinical team's administrative needs
- Provide high-level administrative support to clinical teams, including answering phones, coordinating/preparing for meetings, maintaining calendar, arranging conference calls
- Accurately and efficiently schedule appointments, referrals, and other interactions for clinical staff and membership teams
- Assist the clinical team in maintaining and updating backend administrative systems to ensure the loop gets closed and communicated accurately
- Assist with procuring medical records and follow-up notes from external practices
- Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain these records with the highest degree of confidentiality
- Support all clinicians by performing secretarial duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
- Ensure clinical team remains organized and on-schedule through proactive, consistent communication throughout the day
- Become an expert of the Institute's technology, processes, and best practices to support the clinical staff and ensure the best possible member experience
- Keep up to date on department-specific initiatives and timelines
- Maintain a professional and courteous demeanor when interacting with internal and external stakeholders
- Assist with after-hour and weekend coverage as needed
Requirements:
- Bachelor's degree
- 5+ years customer service experience in a clinical, hospitality, or membership role
- Passionate about accuracy, investing in customer relationships, and protecting confidential information
- Adaptability and flexibility within working in a fast-moving and dynamic environment
- Effective and professional business communication using email and phone
- Healthcare experience preferred
- Experience in Health Information Management/EMR (Electronic Medical Records) processes - preferred but not required
- Knowledge of HIPAA Privacy & Security - preferred but not required
- Experience in Zendesk, Spruce, and/or Slack - preferred but not required
Benefits:
- Excellent health and wellness benefits, 100% paid by Atria
- Time to give back and make an impact in underserved communities
