Parts Counter Specialist

6 hours ago


Woodbridge, Virginia, United States Toyota Woodbridge Full time
Job Overview

We are seeking a skilled and detail-oriented Parts Counter Representative to join our team at Toyota Woodbridge. As a key member of our parts department, you will play a crucial role in providing exceptional customer service and ensuring the timely completion of vehicle repairs and maintenance.

Key Responsibilities
  • Assist customers at the parts counter by identifying their needs, providing expert advice on parts and accessories, and processing orders accurately and efficiently.
  • Maintain accurate inventory levels by receiving, stocking, and organizing parts shipments, and collaborating with the sales and service departments to provide parts support.
  • Stay informed about new products, features, and services offered by the dealership and manufacturers, and communicate with suppliers to order special parts and resolve any discrepancies.
  • Deliver exceptional customer service by resolving issues, addressing concerns, and building lasting relationships with customers.
Requirements
  • Previous experience in a parts department or automotive environment is preferred.
  • Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
  • Familiarity with parts catalog systems and inventory management software.
  • Excellent customer service skills, with a commitment to meeting customer needs and exceeding expectations.
  • Strong organizational and multitasking abilities, with attention to detail and accuracy.
What We Offer
  • Competitive salary and benefits package, including health, dental, and vision insurance, life insurance options, and a 401(k) plan with company match.
  • Opportunities for professional development and growth, including training and education programs.
  • A dynamic and supportive work environment, with a team-oriented culture and a commitment to diversity and inclusion.


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