Healthcare Access Coordinator

1 week ago


Grants, New Mexico, United States Cibola General Hospital Full time
Job Overview

Cibola General Hospital is seeking a dedicated Patient Access Representative

As a vital member of our healthcare team, the Patient Access Representative serves as the initial point of contact for our patients. We are in search of a personable and detail-oriented individual who thrives in a customer-focused environment and enjoys engaging with others.

Key Responsibilities:

  • Facilitate the check-in process for both inpatient and outpatient visits, ensuring accurate verification of patient demographics and insurance details.
  • Gather necessary medical orders and initiate referrals from relevant payors.
  • Collect coinsurance and deductible payments at the time of service, as well as manage payments from self-pay patients.
  • Answer incoming calls in the absence of the switchboard operator, providing excellent service and information.

Required Qualifications:

Education:

  • High School Diploma or equivalent.

Skills:

  • Proficient in computer usage.
  • Strong communication abilities.
  • Capability to foster effective working relationships with colleagues and healthcare providers.
  • Ability to work autonomously and demonstrate reliability.
  • Exceptional customer service skills.
  • Familiarity with medical terminology or insurance processes is advantageous.


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