Senior Program Manager
4 days ago
We are seeking an experienced Senior Program Manager to join our Global Money Movement (GMM) team at Remitly. As a key member of our team, you will play a crucial role in driving our ability to connect with international customers and offer a diverse range of Pay-in and Pay-out methods.
Key Responsibilities- Help define payments product strategy, roadmap, and build a prioritisation framework that captures relevant tradeoffs for the team while creating organisational alignment
- Design, implement and manage programs and operational processes that help us scale within Remitly
- Understand the payment ecosystem and Remitly's platform end to end, the APIs in our systems and the dependencies, and use this knowledge to improve our payment systems
- Identify inefficiencies in Remitly's payments operating model and drive new solutions (including defining technical and operational requirements) to address them
- Manage end-to-end project plans for new implementations, working with other stakeholders and financial partners to ensure delivery
- Help to define and implement metrics to measure payments and partner health
- Assist with incident resolution when needed, working with Engineering and Product teams to drive partner communications and escalations
- 8+ years of relevant experience in program management and/or payments business operations
- 5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.)
- Experience driving medium-to-large sized technical projects with external financial partners and cross-functional internal stakeholders
- Proficient in payment systems and architecture, comfortable at engaging in technical discussions without delving excessively into intricate details, and ability to drive conversations at a technical level
- Strong program management skills with experience taking initiatives from conception to launch and managing end-to-end execution of projects
- Strong analytical skills with excellent problem-solving abilities
- Basic to intermediate SQL skill
- Experience working with product and engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects
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