Service Desk Technician

5 days ago

Corinth, Mississippi, United States Logicalis Full time
Job Summary:
We are seeking a highly skilled Service Desk Technician to join our team at Logicalis. As a Service Desk Technician, you will be responsible for providing technical support to our clients via phone, email, and chat. You will assist users in troubleshooting various PC hardware and software applications, including Microsoft Operating Systems and Office Products. Additionally, you will provide support for mobile devices, handle issues efficiently, and maintain regular attendance.

Responsibilities:
  • Provide technical support via phone, email, and chat to clients and employees.
  • Troubleshoot PC hardware and software applications, including Microsoft Operating Systems and Office Products.
  • Assist users in troubleshooting Outlook and other Microsoft applications.
  • Provide support for mobile devices, including configuration and email sync.
  • Handle 50-60 issues per day efficiently and appropriately.
  • Maintain regular and punctual attendance.
  • Utilize Active Directory database to reset network passwords.
  • Assist users in adding and changing network printers.
  • Provide technical support for VPN connectivity issues.
  • Control user's computers utilizing remote access tools.
  • Troubleshoot remote access connectivity problems.

Qualifications:
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications:
Equivalent combination accepted. Trade School Certificate or Associate Degree in related field. 1 year experience in call center or service desk environment. Knowledge of various PC hardware and software applications, including Windows 7, Windows 10, Office 365 Support, User creations/terminations, End-user self-service tools, Cloud support, ServiceNow or other ticketing systems, Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. Effective troubleshooting and documentation skills. Experience navigating a knowledgebase. Proficient use of Microsoft Office applications. Certifications: None.

Other Skills and Abilities:
Strong technical and client interaction skills. Self-starter with excellent organizational, administrative, and interpersonal skills. Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in a fast-paced environment.

Hardware & Software Requirements To perform the duties of this role, you are required to have a personal smartphone with 2-factor authentication capabilities that can be used for work-related tasks.

Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.

The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer.

It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.

We value diversity and inclusion at our company.

We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.


Hourly Compensation Range:
$16/hr to $18/hr

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