Service Desk Technician

3 weeks ago


Corinth, Mississippi, United States Logicalis Full time
Job Summary

This is a Service Desk Technician - Bilingual Dutch/English Remote position. The successful candidate will provide support via phone, email, and chat for various PC hardware and software applications.

Key Responsibilities
  • Provide technical support via phone, email, and chat to employees of corporate clients.
  • Assist users in troubleshooting Outlook and Microsoft Operating Systems (Windows 7, Windows 10).
  • Provide support for Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
  • Configure and troubleshoot mobile devices, including email sync.
  • Handle 50-60 issues per day efficiently and appropriately.
  • Maintain regular and punctual attendance.
  • Utilize Active Directory database to reset network passwords.
  • Assist users in adding and changing network printers.
  • Provide technical support for VPN connectivity issues.
  • Control user's computers utilizing remote access tools.
  • Troubleshoot remote access connectivity problems.
Requirements
  • Equivalent combination of education and experience accepted.
  • Trade School Certificate or Associate Degree in a related field.
  • 1 year experience in a call center or service desk environment.
  • Knowledge of various PC hardware and software applications, including Windows 7, Windows 10, Office 365, and Internet Service Provider (ISP).
  • Effective troubleshooting and documentation skills.
  • Experience navigating a knowledgebase.
  • Proficient use of Microsoft Office applications.
Working Conditions

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.

The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl.

The employee may occasionally lift and/or move up to 10 pounds.

Equal Opportunity Employer

Logicalis is an Equal Opportunity Employer.

We value diversity and inclusion at our company.

We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.



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