Product Support Representative

4 weeks ago


Saginaw, Michigan, United States Tigercat | MacDonald Steel Full time
Job Description

TCi Industries is seeking a highly motivated and organized Product Support Representative to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers and dealers, ensuring the efficient operation of our harvesting heads and equipment.

Key Responsibilities:
  • Technical Support: Provide technical assistance to customers and dealers, troubleshooting and resolving issues with our harvesting heads and equipment.
  • Training and Development: Deliver training to operators and dealer technicians on the proper use and maintenance of our equipment.
  • Root Cause Analysis: Conduct root cause analysis of failures to identify areas for improvement and implement corrective actions.
  • Communication: Maintain close communication with dealers, service managers, and internal teams to ensure seamless support and resolution of issues.
Requirements:
  • Education: Post-secondary diploma or degree in a relevant field, such as mechanical engineering or forestry.
  • Experience: A minimum of 2 years of experience working in a similar role, preferably in the forestry or heavy machinery industry.
  • Skills: Comprehensive understanding of hydraulic, electrical, electronic, and mechanical systems, as well as excellent communication and problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including health and dental insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Opportunities for career advancement and professional growth, including training and development programs.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and open communication.

TCi Industries is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and organized individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity.



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