Senior Operations Manager, Auto Collections

2 weeks ago

San Mateo, California, United States UpStart Full time
About Upstart

Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand.

More than two-thirds of Upstart loans are approved instantly and are fully automated. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk.

The Role

We are seeking a Senior Operations Manager, Auto Collections to join our team. This role will be responsible for managing Upstart's auto collections team and process, including all delinquent auto accounts from 1-120 days past due and working with internal and external partners.

As a Senior Operations Manager, Collections at Upstart, the ideal candidate will be able to think strategically and analytically, is solutions-oriented, and likes to improve processes and workflows. He/She is self-motivated, a great planner, exercises excellent judgment and handles challenges with positivity and grit. The candidate should also be able to communicate effectively and establish key relationships with Upstart's vendors and internal teams.

Key Responsibilities
  1. Help to develop and implement comprehensive debt collection strategies to maximize recovery rates and minimize losses.
  2. Analyze collection data and trends to identify opportunities for improvement and implement best practices.
  3. Identify key talent to cultivate a high-performing, high-accountability organization.
  4. Lead, mentor, and manage the members of the collections team, fostering a high-performance culture.
  5. Oversee day-to-day collections operations, ensuring efficiency and effectiveness in all processes.
  6. Monitor and evaluate the performance of collections staff, providing feedback and implementing corrective actions as needed.
  7. Ensure compliance with all relevant laws, regulations, and company policies related to debt collections.
  8. Develop and maintain policies and procedures to mitigate risks and ensure ethical practices.
  9. Build and maintain strong relationships with key stakeholders, including agencies, borrowers, and external partners.
  10. Negotiate and manage relationships with third-party collection agencies and legal counsel.
  11. Prepare regular reports on collection activities, performance metrics, and financial results.
  12. Present findings and recommendations to senior management for strategic decision-making.
Requirements
  • Bachelor's degree.
  • A minimum of 7+ years of experience in auto debt collections/operations including repo and back-end auto collections work, with at least 5 years in a leadership role and proven track record of developing and implementing successful debt collection strategies.
  • Strong knowledge of debt collection laws and regulations.
  • Experience working with debt collection software and tools, familiarity with collections best practices and an eye towards innovation.
What We're Looking For

We are looking for a candidate who is able to work in a fast-paced and dynamic environment, rationalize trade-offs and prioritization, and is willing to get creative to drive results. The ideal candidate will be a big-picture thinker who understands how all stakeholders behave and perform, and is highly capable of combining different tools and methods to create an effective collections strategy.

The candidate should be data-driven, analytical, detail-oriented, and relentlessly use data to make decisions on strategy, constantly re-evaluating and updating strategy needed to maximize effectiveness.

We are excited to find a candidate who is flexible amid change and ambiguity, and is excited and comfortable working in an early-stage, high-growth company with limited historical data.

  • Senior Living Operations Manager

    1 week ago

    San Mateo, California, United States Atria Senior Living Full time

    The Senior Living Operations Manager is responsible for overseeing the day-to-day operations of our community, ensuring a high level of customer satisfaction and a quality-oriented workforce. This individual will lead the development and implementation of sales and operations strategies, manage a team of leaders, and maintain compliance with local, state,...

  • Auto Parts Service Specialist

    2 weeks ago

    San Mateo, California, United States O'Reilly Auto Parts Full time

    Job SummaryO'Reilly Auto Parts is seeking a highly skilled and customer-focused Auto Parts Service Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless store operations.Key ResponsibilitiesLead store team members in delivering...

  • Experienced Auto Body Shop Manager

    1 month ago

    San Mateo, California, United States G&C Auto Body Inc Full time

    Join Our Team at G&C Auto Body IncWe are always looking to add quality people to our team. Our company offers competitive wages, training, career development, and a great working environment.Benefits100% employer-paid medical and dental401k with company matchingPTO and paid holidaysOur team is dedicated to providing excellent service to our customers. If you...

  • Senior Automotive Operations Manager

    6 days ago

    San Diego, California, United States US Auto Trust LLC Full time

    Job SummaryUS Auto Trust LLC is seeking a highly skilled and experienced General Manager, Performance to lead our dealership's operations and drive business growth. The ideal candidate will have a proven track record of success in managing multiple departments and teams, with a strong focus on customer satisfaction and profitability.Key...

  • Executive Director

    4 weeks ago

    San Mateo, California, United States Atria Senior Living Full time

    Job SummaryWe are seeking an experienced Executive Director to lead our senior living community in [location]. The successful candidate will be responsible for overseeing the day-to-day operations of the community, including sales, marketing, and resident services. This is a unique opportunity to join a dynamic team and make a meaningful impact on the lives...

  • Senior Software Engineering Manager

    2 weeks ago

    San Mateo, California, United States Fanatics Full time

    Job Title: Senior Software Engineering ManagerAbout the Role:We are seeking a highly experienced Senior Software Engineering Manager to lead our Web Engineering User Team. As a key member of our team, you will be responsible for delivering high business value technology solutions, coaching and mentoring junior engineers, and leading discovery, design, and...

  • Auto Collision Location Manager

    1 month ago

    San Carlos, California, United States Chilton Auto Body Full time

    Job Title: Auto Collision Location ManagerWe are seeking an experienced Auto Collision Location Manager to join our team at Chilton Auto Body. As a key member of our leadership team, you will be responsible for the overall management and leadership of our shop location, including safety, revenue productivity, profit and loss statement, customer satisfaction,...

  • Senior Salesforce Operations Manager

    2 weeks ago

    San Mateo, California, United States BCI - Brokerage Consultants Inc Full time

    Senior Salesforce AdministratorBCI - Brokerage Consultants Inc is seeking a highly skilled Senior Salesforce Administrator to lead the development and execution of sales operations strategies within our Salesforce platform. As a key member of our team, you will play a pivotal role in defining processes and optimizing revenue-generating activities while...

  • Senior Culinary Operations Manager

    1 month ago

    San Mateo, California, United States Compass Group Careers Full time

    Job SummaryAs a Senior Chef Manager at Compass Group Careers, you will oversee the back and front of the house operations for our food service departments. Your responsibilities will include maintaining a quality culinary program, processing financial reporting, and managing a team of culinary professionals. You will also be responsible for menu development,...

  • Senior Manager, L3 Vehicle Operations

    2 weeks ago

    San Mateo, California, United States Zoox Full time

    Job SummaryZoox is seeking a highly experienced Senior Manager to lead our L3 Vehicle Operations team. As a key member of the Fleet Operations organization, you will be responsible for managing the execution of our L3 test vehicle fleet, focusing on operational efficiency and making data-driven decisions. You will also be an integral part of the Fleet...

  • Auto Parts Delivery Specialist

    2 weeks ago

    San Jose, California, United States Advance Auto Parts Full time

    Job SummaryAs a Store Driver at Advance Auto Parts, you will play a critical role in ensuring the timely delivery of auto parts to our customers. Your primary responsibilities will include:Key ResponsibilitiesSafely deliver auto parts to customers as neededPick and stage parts for customer ordersPick up returns and coresDrop off weekly/monthly sales...

  • Auto Parts Delivery Specialist

    4 weeks ago

    San Leandro, California, United States Advance Auto Parts Full time

    Job SummaryAs a Store Driver at Advance Auto Parts, you will play a critical role in ensuring timely and safe delivery of parts to customers. Your responsibilities will include:Key ResponsibilitiesSafely deliver parts to customers as neededPick and stage parts for customer ordersPick up returns and coresDrop off weekly/monthly sales flyersPerform daily...

  • Regional Clinical Study Senior Manager

    3 weeks ago

    San Mateo, California, United States BeiGene Full time

    Job SummaryWe are seeking a highly experienced Regional Clinical Study Senior Manager to lead our clinical operations team in the region. The successful candidate will be responsible for delivering regional study delivery with appropriate inspection readiness quality, within agreed timelines and budget.Key ResponsibilitiesLead the regional clinical...

  • Auto Parts Specialist

    4 weeks ago

    San Diego, California, United States O'Reilly Auto Parts Full time

    Job Title: Auto Parts SpecialistAt O'Reilly Auto Parts, we are seeking a highly skilled and customer-focused Auto Parts Specialist to join our team. As an Auto Parts Specialist, you will be responsible for providing exceptional customer service, assisting customers with their automotive needs, and supporting store management in achieving sales and...

  • Auto Body Collision Manager

    1 month ago

    San Francisco, California, United States Chilton Auto Body Full time

    Job SummaryWe are seeking an experienced Auto Collision Location Manager to lead our team at Chilton Auto Body. As a key member of our management team, you will be responsible for the overall management and leadership of our shop location, ensuring the team's safety, revenue productivity, profit and loss statement, customer satisfaction, insurance carrier...

  • Auto Body Collision Location Manager

    7 days ago

    San Francisco, California, United States Chilton Auto Body Full time

    Job OverviewWe are seeking an experienced Auto Collision Location Manager to join our team at Chilton Auto Body. The ideal candidate will have a strong background in the auto body collision repair industry and excellent leadership skills.Key ResponsibilitiesManage daily production to ensure efficient workflow and meet productivity targets.Oversee quality...

  • Senior Collections Representative

    2 weeks ago

    San Francisco, California, United States University of California Full time

    Job SummaryThe Senior Collections Representative is responsible for both billing and collections, gathering and securing all information needed for billing, follow up, and payment of accounts in accordance with specific payer guidelines, policies, procedures, and compliance regulations.This includes maintaining deficiency lists used to obtain missing...

  • Experienced Auto Body General Manager

    7 days ago

    San Rafael, California, United States G&C Auto Body Inc Full time

    We are seeking a highly skilled and experienced Auto Body General Manager to join our team at G&C Auto Body Inc. As a key member of our management team, you will be responsible for overseeing the profitability, productivity, and quality of work at our shop.Key Responsibilities:Drive profitability and growth at our shopOversee productivity and quality of...

  • Auto Parts Specialist

    4 weeks ago

    San Diego, California, United States O'Reilly Auto Parts Full time

    Job SummaryO'Reilly Auto Parts is seeking a highly skilled and customer-focused Auto Parts Specialist to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, assisting customers with their automotive needs, and supporting store management in achieving sales and customer satisfaction...

  • Senior Sales Manager

    2 weeks ago

    San Jose, California, United States Lumentum Operations LLC Full time

    Job Title: Senior Sales ManagerWe are seeking a highly skilled and experienced Senior Sales Manager to join our team at Lumentum Operations LLC. As a Senior Sales Manager, you will be responsible for leading our sales efforts and developing strategic relationships with key customers.Key Responsibilities:Develop and execute sales strategies to achieve...