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Veterinary Receptionist
2 months ago
As a Client Service Representative at East Louisville Animal Hospital, you will be the first point of contact for our clients and their pets. Your primary responsibilities will include:
- Greeting and welcoming each visitor and assessing their needs
- Handling incoming phone calls and emails, and determining the urgency of each situation
- Performing client check-ins and check-outs, including reviewing invoices and communicating visit expectations to clients
- Assisting owners with pet management to minimize unsafe situations and client stress
- Processing and documenting financial transactions accurately
- Scheduling appointments based on client expectations, patient medical requirements, and clinic needs
- Managing emergency situations and walk-ins
- Responding to online requests for products, prescriptions, or client questions in a timely manner
- Maintaining cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
- Recommending products available to clients through our facilities
To be successful in this role, you will need:
- A high school diploma or equivalent
- At least one year of client service experience
- Experience with Microsoft Office suite
- Excellent communication skills and the ability to problem solve
- Ability to handle stressful situations and prioritize tasks effectively
- Team player with patience and a positive attitude
- Ability to lift up to 30 pounds
We offer a comprehensive benefits package, including:
- Paid time-off inclusive of sick, personal, and vacation
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Medical, Vision, and Dental Insurance Plans with multiple options
- Employer-paid Short-Term Disability and Life Insurance
- Long-Term Disability option
- Company-sponsored Employee Assistance Program (Headspace)
- Progyny-Fertility and Family Building Support (up to $10,000)
- LGBTQIA+ support with FOLX HEALTHCARE
- Sword Digital Musculoskeletal & Physical Therapy Program
- Referral Bonus Program
- DailyPay on Demand
- Employee Discounts for Pet Care
East Louisville Animal Hospital is a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical, and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.
We are a proud United Veterinary Care Partner hospital, supporting the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
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