Veterinary Receptionist

4 weeks ago

Louisville, Kentucky, United States East Louisville Animal Hospital Full time
About East Louisville Animal Hospital

We are a full-service veterinary medical facility proudly serving the Louisville community. Our professional team seeks to provide the best possible medical, surgical and dental care for our highly valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients.

Job Title: Client Service Representative

We are seeking a part-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. As a CSR, you will be the client's first and last impression of East Louisville Animal Hospital.

Key Responsibilities:
  • Greet and welcome each visitor and assess their needs
  • Handle incoming phone calls/emails and determine the urgency
  • Perform client check-ins and check-outs, including reviewing invoices
  • Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stress
  • Process and document financial transactions accurately
  • Schedule appointments based on client expectations, patient medical requirements and clinic needs
  • Manage emergency situations and walk-ins
  • Respond to online requests for products, prescriptions or client questions in a timely manner
  • Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
  • Recommend products available to clients through our facilities
Requirements:
  • High School Diploma or GED required
  • At least one year of client service experience required
  • Experience with Microsoft Office suite
  • Excellent communication skills and the ability to problem solve
  • Ability to handle stressful situations and prioritize tasks effectively
  • Team player, have patience and maintain a positive attitude
  • Must be able to lift up to 30 pounds
Benefits:
  • Paid time-off inclusive of sick, personal and vacation
  • 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
  • Medical, Vision and Dental Insurance Plans with multiple options
  • Employer-paid Short-Term Disability and Life Insurance
  • Long-Term Disability option
  • Company-sponsored Employee Assistance Program (Headspace)
  • Progyny-Fertility and Family Building Support (up to $10,000)
  • LGBTQIA+ support with FOLX HEALTHCARE
  • Sword Digital Musculoskeletal & Physical Therapy Program
  • Referral Bonus Program
  • DailyPay on Demand
  • Employee Discounts for Pet Care

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